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Fin
Intercom's AI customer-service agent that resolves support tickets across chat, email, voice, and social — billed per resolution, not per seat
Fin is Intercom's AI customer-service agent, sold standalone on outcome-based pricing: $0.99 per resolution with a 50-outcome monthly minimum, roughly a $49.50/month floor. There are no platform or seat fees when run standalone, and teammate seats are unlimited. A 14-day free trial needs no card. Best for support teams that want to pay only for tickets Fin actually resolves.
Verified JUL 8, 2026 USAGE-BASED Live
What is Fin?
Fin is Intercom’s AI agent for customer service. It answers customer questions on its own across chat, email, voice, and social channels, and escalates to a human when it can’t resolve an issue. Under the hood it runs a six-step answer engine: it refines the question, retrieves relevant knowledge, ranks candidate answers, generates a reply, runs a safety check, and keeps optimizing on live traffic. Intercom says Fin sets up in under an hour and reuses your existing assignment rules, automations, and reporting rather than forcing a new workflow.
What makes Fin unusual is the billing. Instead of charging per seat or per message, it charges $0.99 per outcome — most commonly a resolution, where no further help is requested after Fin’s last answer. Procedure handoffs and lead disqualifications also bill at $0.99, a lead qualification bills at $9.99, and you’re only charged once per conversation. Fin is sold standalone and sits on top of existing helpdesks like Zendesk, Salesforce, HubSpot, and Freshdesk, so teams don’t have to migrate off their current stack; used with Intercom’s own Inbox it adds seats from $29/seat/month. As of mid-2026 the $0.99-per-outcome pricing model was unchanged. (This is Intercom’s Fin, not any unrelated consumer fintech app of the same name.)
Who is it for?
Fin is aimed at support and CX teams that field a high volume of repetitive questions and want to deflect the easy ones automatically while keeping humans for the hard cases. The outcome-based price makes ROI easy to reason about — you pay per ticket Fin actually closes — but that same model can get expensive and hard to forecast once monthly ticket volume climbs, so it rewards teams that measure their real resolution rate during the free trial before committing.
- Mid-size support teams on Zendesk, Salesforce, or HubSpot who want to add an AI agent without replacing their existing helpdesk.
- Existing Intercom customers who want a native AI agent wired into their Inbox, workflows, and reporting from day one.
- High-volume, repetitive-query operations (SaaS, e-commerce, subscription services) where Tier-1 deflection at $0.99 per resolution beats staffing more agents.
- Sales and marketing teams that want Fin to qualify or disqualify inbound leads and route the matches automatically.
How much does Fin cost?
Starting price: $0.99/outcome · Free tier: no · Model: usage-based
Pricing verified JUL 8, 2026
Price history tracked from June 2026
| Plan | Price | Includes |
|---|---|---|
| 14-Day Free Trial | Free | Unlimited Fin outcomes during the trial · No credit card required · No seat minimums or maximums |
| Fin (standalone) | $0.99/outcome | Works with Salesforce, Zendesk, HubSpot, Freshdesk, Zoho Desk, Front, Dixa, and Sprinklr · 50-outcome monthly minimum, roughly a $49.50 floor · No setup, integration, or platform fees · Unlimited teammate seats at no extra cost · One outcome charged per conversation, even across multiple actions · Lead-qualification outcomes billed at $9.99 each |
| Fin with Intercom | $0.99/outcome + $29/seat/mo | Adds Intercom helpdesk seats starting at $29/seat/mo · Usage-based channel costs (email, voice, social) · Native Intercom Inbox, workflows, and reporting |
| Add-ons | From $35/user/mo | Copilot for human agents: $35/user/mo · Pro analytics add-on: $99/mo to analyze 1,000 conversations |
What are Fin's key features?
- Six-step answer engine: refines the question, retrieves knowledge, ranks candidate answers, generates a reply, runs a safety check, and optimizes over time
- Omnichannel coverage across chat, email, voice, and social, with escalation to human agents when it can't resolve a query
- Runs on top of existing helpdesks — Zendesk, Salesforce, HubSpot, Freshdesk, Zoho Desk, Front, Dixa, Sprinklr — or Intercom's own Inbox
- Outcome-based billing: charged only when Fin resolves, hands off, disqualifies, or qualifies a conversation
- Built-in testing and simulation tools to preview answers before going live
- Analytics for resolution rate, deflection, and agent performance
- Sets up in under an hour and inherits existing assignment rules, automations, and reporting
What people use Fin for
- 01 Deflecting repetitive Tier-1 support tickets (password resets, order status, how-to questions) so human agents focus on complex cases
- 02 Adding 24/7 first-response coverage without hiring overnight or weekend staff
- 03 Qualifying or disqualifying inbound sales and marketing leads and routing matches to the right team
- 04 Layering an AI agent onto an existing Zendesk or Salesforce helpdesk without replacing the current stack
Pros and cons
| Pros | Cons |
|---|---|
| Outcome-based pricing means you pay only for conversations Fin actually resolves, not per seat or per message | Per-resolution billing is hard to forecast at high ticket volume — a busy month can cost far more than a flat-rate competitor, and there is no built-in volume cap |
| Runs standalone on top of Zendesk, Salesforce, HubSpot, and other helpdesks — no migration off your current tool required | The definition of a billable 'resolution' is set by Intercom and has drawn disputes; you can be charged for conversations you might not consider resolved |
| No platform or setup fees and unlimited teammate seats on the standalone plan | The deepest value (native Inbox, workflows, channel routing) is locked to Intercom's own ecosystem, adding $29/seat/mo on top of outcomes |
| 14-day free trial with unlimited outcomes and no credit card lets you measure real resolution rate before paying | Requires upfront work building and maintaining a clean knowledge base; answer quality is only as good as the content you feed it |
| Backed by Intercom with a dedicated 60+ person machine-learning team |
What are the best Fin alternatives?
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How people make money with Fin
- CX and support-automation consultancies deploying Fin across client helpdesks on a setup-plus-monthly-retainer model — outcome-based billing gives clients a transparent cost-per-resolved-ticket while you charge for configuration, knowledge-base tuning, and ongoing optimization
Frequently asked questions
How much does Fin cost?
Fin costs $0.99 per outcome. An outcome is usually a resolution — no further help requested after Fin's last answer — but procedure handoffs and lead disqualifications also bill at $0.99, and lead qualifications bill at $9.99. You are charged once per conversation. Standalone use carries a 50-outcome monthly minimum, roughly a $49.50 floor.
Does Fin have a free tier?
No. There is a 14-day free trial with unlimited outcomes and no credit card required, but no permanently free plan. After the trial you pay per outcome.
Do I need Intercom to use Fin?
No. Fin runs standalone on top of existing helpdesks including Salesforce, Zendesk, HubSpot, Freshdesk, Zoho Desk, Front, Dixa, and Sprinklr. If you use Intercom's own Inbox instead, seats start at $29/seat/month on top of outcome charges.
What counts as a resolution?
Intercom counts a resolution when no further help is requested after Fin's last answer. Procedure handoffs and disqualifications also bill at $0.99, while lead qualifications bill at $9.99. Because Intercom sets the definition, some teams dispute exactly what gets counted as a billable outcome.
Who makes Fin?
Intercom, the customer-communication company, builds Fin as its AI customer-service agent using a team of more than 60 machine-learning engineers, and sells it standalone at its own site. This is Intercom's Fin, not any unrelated consumer fintech app of the same name.
What channels does Fin support?
Fin works across chat, email, voice, and social channels and escalates to human agents when it can't resolve a query. It sets up in under an hour and inherits your existing assignment rules and automations.