Fin
Intercom's AI customer-service agent that resolves support tickets across chat, email, voice, and social — billed per resolution, not per seat
USAGE-BASED Verified JUL 8, 2026
Tidio
Customer-service platform combining live chat, ticketing, and the Lyro AI agent that resolves and deflects support conversations for SMBs
Tidio bundles live chat, ticketing, and its Lyro AI agent for SMB and ecommerce support. The Free plan covers 50 conversations; Starter is $29/mo and Growth $59/mo, with Plus from $300/mo. Lyro AI conversations bill separately, starting at $39/mo for 50, so real costs climb with automation volume. Best for small support teams wanting AI deflection without enterprise pricing.
Verified JUL 17, 2026 FREEMIUM Live
What is Tidio?
Tidio is a customer-service platform aimed at small and mid-sized businesses that combines three things in one workspace: live chat for talking to website visitors in real time, a helpdesk and ticketing system for organizing support requests, and Lyro, an AI agent that answers customer questions automatically. Lyro is trained on your own material — help center articles, FAQs, and URLs you point it at — so it can resolve repetitive questions such as order status, returns, and shipping without a human agent, and hand off to a person when a conversation needs one. Tidio reports an average Lyro resolution rate around 67 percent and positions the AI as a way to deflect a large share of low-level tickets.
Pricing has two moving parts, and understanding both matters. The base plans — Free, Starter at $29 per month, Growth at $59 per month, Plus from $300 per month, and quote-based Premium — are sold on “billable conversations,” meaning live chats and tickets your team handles. Lyro AI conversations are billed on a separate meter: Free and Starter include 50 one-off Lyro conversations, after which an add-on starts near $39 per month for 50 and scales to roughly $700 per month for 1,000. That split means a low advertised base price can rise quickly once AI automation carries real volume. Tidio also runs rule-based Flows, native mobile apps, and 120-plus integrations including Shopify, WordPress, and Zapier.
Who is it for?
Tidio fits small support and ecommerce teams that want live chat and AI deflection in one affordable tool rather than stitching together a chat widget, a helpdesk, and a separate chatbot. The free plan makes it easy to trial, and Lyro is the main draw for teams drowning in repetitive questions — but buyers should budget for the separate Lyro meter and weigh the jump from Growth to Plus before committing.
- Ecommerce store owners on Shopify or WordPress who want AI to answer order, shipping, and return questions and convert chat visitors into buyers.
- Small support teams that need live chat plus ticketing in one inbox without paying for an enterprise helpdesk suite.
- Solo founders and lean startups using the free plan to add live chat and a first slice of AI support at no cost.
- Growing SMBs that want to automate first-line support with Lyro while keeping humans for escalations, provided they track the metered AI conversation costs.
How much does Tidio cost?
Starting price: $0 · Free tier: yes · Model: freemium
Pricing verified JUL 17, 2026
Price history tracked from June 2026
| Plan | Price | Includes |
|---|---|---|
| Free | Free | 50 billable conversations (lifetime allowance) · 50 one-off Lyro AI conversations · Live chat and ticketing · 100 Flows visitors, basic analytics · No credit card required |
| Starter | $29/mo | 100 billable conversations · 50 one-off Lyro AI conversations · Basic analytics and operating hours · Live visitors list · $24.17/mo billed annually |
| Growth | $59/mo | From 250 billable conversations (scales to 2,000) · Advanced analytics and user permissions · Automatic chat assignment and replies · Live typing preview and macros · $49.17/mo billed annually |
| Plus | $300/mo | Custom billable conversation limits plus usage · Dedicated success manager and premium support · Departments, multiproject, custom branding · OpenAPI access and ticketing automations · Discounted usage rates |
| Premium | Custom | Everything in Plus (reported around $2,999/mo) · 3,000+ Lyro AI conversations included · Guaranteed 50% Lyro resolution rate · Pay-per-resolution billing, mobile SDK · SSO, compliance, and managed service |
| Lyro AI conversations (add-on) | $39/mo | Metered separately from base plans · From $39/mo for 50 conversations (monthly billing) · Scales to ~$700/mo for 1,000 conversations · $29/mo for 50 when billed annually · Free and Starter include 50 one-off Lyro conversations |
What are Tidio's key features?
- Lyro AI agent that resolves and deflects repetitive support conversations, trained on your own knowledge base and URLs
- Live chat with live typing preview, visitor lists, and canned responses (macros)
- Helpdesk and ticketing system with automations for organizing support requests
- Rule-based Flows builder for visitor-triggered chatbot journeys, separate from Lyro
- 120+ integrations including Shopify, WordPress, HubSpot, Zendesk, and Zapier
- REST API, webhooks, and JavaScript actions for custom development (Plus and above)
- Analytics dashboards ranging from basic on lower tiers to custom on Premium
What people use Tidio for
- 01 Automating first-line ecommerce support (order status, returns, FAQs) with Lyro so human agents handle only escalations
- 02 Running live chat on a Shopify or WordPress store to turn browsing visitors into buyers
- 03 Consolidating email, chat, and messenger tickets into a single helpdesk inbox for a small support team
- 04 Deflecting repetitive pre-sales questions to reduce human agent workload during seasonal traffic peaks
Pros and cons
| Pros | Cons |
|---|---|
| Genuinely free plan with 50 conversations and 50 one-off Lyro AI conversations, no credit card required, so you can trial AI support at no cost | Lyro AI conversations are metered separately and only 50 are included on Free and Starter; beyond that the add-on starts at $39/mo for 50 and scales to about $700/mo for 1,000, so automation-heavy support gets expensive |
| Combines live chat, ticketing, and AI resolution in one tool, avoiding separate subscriptions for chat and automation | Both live and AI conversations count against billable-conversation limits, so busy months can push you into higher tiers or usage charges even on paid plans |
| Lyro trains on your own help content and can deflect a large share of repetitive questions automatically | Lyro's advertised average resolution rate is around 67%, so roughly a third of conversations still escalate to humans; the guaranteed 50% resolution rate only comes with Premium |
| 120+ integrations plus native mobile apps let small teams handle support on the go | There is a large gap between Growth ($59/mo) and Plus (from $300/mo), leaving mid-size teams without an in-between option |
What are the best Tidio alternatives?
Chatbase
No-code platform for building and deploying AI support agents trained on your own business data
FREEMIUM Verified JUL 1, 2026
Botpress
AI agent and chatbot platform with a visual studio, a TypeScript ADK, and LLM usage bundled into per-conversation pricing
FREEMIUM Verified JUL 16, 2026
Sierra
Enterprise platform for branded customer-experience AI agents, billed on outcomes rather than seats or usage
CONTACT Verified JUL 14, 2026
Vapi
Developer platform to build, test, and deploy AI voice agents for phone calls with usage-based per-minute pricing
USAGE-BASED Verified JUN 24, 2026
Frequently asked questions
Is Tidio free?
Yes. Tidio has a permanently free plan that includes 50 billable conversations, 50 one-off Lyro AI conversations, live chat, and ticketing, with no credit card required. Paid plans start at $29 per month for Starter, and Lyro AI conversations beyond the free allowance are billed as a separate add-on.
How is Lyro AI billed?
Lyro AI conversations are metered separately from base plans. Free and Starter include 50 Lyro conversations as a one-off allowance. Beyond that, the Lyro add-on starts around $39 per month for 50 conversations and scales up to about $700 per month for 1,000, charged monthly on top of your subscription.
What is the difference between a billable conversation and a Lyro conversation?
A billable conversation is any live chat or ticket handled by your human team, counted against your plan limit. A Lyro conversation is one handled by the AI agent and billed under the separate Lyro allowance. A single thread can count toward both depending on whether AI or a human resolves it.
How much does Tidio cost per month?
Tidio's paid plans are Starter at $29 per month, Growth at $59 per month, and Plus from $300 per month, with annual billing lowering the monthly rate. Premium is quote-based and reported around $2,999 per month. Lyro AI conversation add-ons are charged separately on top of these prices.
How good is Lyro's resolution rate?
Tidio advertises an average Lyro resolution rate of about 67 percent, meaning most repetitive questions are handled without a human. Roughly a third of conversations still escalate to agents. Only the Premium plan carries a guaranteed 50 percent resolution rate with pay-per-resolution billing.
Does Tidio work with Shopify?
Yes. Tidio offers a native Shopify integration plus 120+ other integrations including WordPress, HubSpot, Zendesk, and Zapier. On ecommerce stores, Lyro and live chat can use order data to answer questions about shipping, returns, and order status directly in the chat widget.
Does Tidio have an API?
Yes. Tidio provides REST APIs, webhooks, and JavaScript actions for custom development, though full OpenAPI access is reserved for the Plus plan and above. Lower tiers rely on the 120+ prebuilt integrations rather than direct API access.